Fitbit: agent didn't understand what I was asking for a...
Una recensione del cliente Fitbit da parte dell'utente GetHuman GetHuman-284008 da novembre 27º, 2017
Background on GetHuman-284008's case
GetHuman: GetHuman-284008 - can you tell our other Fitbit customers when your case took place?
GetHuman-284008: Yup. It was evening, on novembre 17º.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-284008 a list of common Fitbit problems)
GetHuman-284008: "Repairs" was why I was trying to call.
GetHuman-284008's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-284008: agent didn't understand what I was asking for at first. I had to repeat my name several times, and tell her I wasn't a current account owner. When she looked up the answer to my question about the new color for the Surge watch, she just said "by the end of the year"
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-284008: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-284008: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-284008: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-284008: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fitbit sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-284008 taken from his Fitbit customer service problem that occurred on novembre 17º, 2017.