Fitbit: Yes, they promptly answer the phone.*Big deal t...
Una recensione del cliente Fitbit da parte dell'utente GetHuman GetHuman-257997 da novembre 27º, 2017
Background on GetHuman-257997's case
GetHuman: GetHuman-257997 - can you tell our other Fitbit customers when your case took place?
GetHuman-257997: Yeah. It was evening, on novembre 24º.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257997 a list of common Fitbit problems)
GetHuman-257997: "Warranty Claim" was why I was trying to call.
GetHuman-257997's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257997: Yes, they promptly answer the phone.*Big deal they make up for it with crappy customer service. They've got a young man in Central America answering the phone.* My scale arrived with a broken spring and Fitbit wants a picture of it before they will respond further.*Now they charged me * times for the same item that has been back oredered for * months. Although I did not order it until they sent an email indicating it was time to order. Then they sent an email to say I would get a discount because it was taking so long. I thought that I would get a refund check for the discount, but no...they charged my credit card again.* You can't make this stuff up.*GOOD GRIEF
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-257997: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257997: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-257997: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-257997: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fitbit sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257997 taken from his Fitbit customer service problem that occurred on novembre 24º, 2017.