Fitbit: Took a long time, but she was thorough, figured...

Una recensione del cliente Fitbit da parte dell'utente GetHuman ~Happy Customer da novembre 27º, 2017

Background on ~Happy Customer's case

GetHuman: ~Happy Customer - can you tell our other Fitbit customers when your case took place?
~Happy Customer: Yes. It was evening, on novembre 23º.
GetHuman: Did you reach out to Fitbit, and if so, how?
~Happy Customer: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy Customer a list of common Fitbit problems)
~Happy Customer: "Return an Order" was why I was trying to call.

~Happy Customer's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy Customer: Took a long time, but she was thorough, figured out the problem, and got my replacement out today. BETTER THAN I COULD HAVE HOPED FOR!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Happy Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy Customer: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Happy Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Happy Customer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fitbit sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy Customer taken from his Fitbit customer service problem that occurred on novembre 23º, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~Happy Customer's Fitbit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fitbit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fitbit in any way.

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