Fitbit: The call was answered fairly quickly. The rep w...
Una recensione del cliente Fitbit da parte dell'utente GetHuman ~Kvsd da novembre 27º, 2017
Background on ~Kvsd's case
GetHuman: ~Kvsd - can you tell our other Fitbit customers when your case took place?
~Kvsd: Yes. It was afternoon, on novembre 24º.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Kvsd a list of common Fitbit problems)
~Kvsd: "Device Support" was why I was trying to call.
~Kvsd's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kvsd: The call was answered fairly quickly. The rep was not helpful. She told me to do the usual thing which is to restart the tracker. Her English wasn't the best and it was very clear that she did not understand the problem. I emailed customer service after the phone call but after two attempts, it is clear that the service reps do not read the emails before they respond. They give the same answer and that is to restart the tracker.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Kvsd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kvsd: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Kvsd: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Kvsd: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fitbit sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Kvsd taken from his Fitbit customer service problem that occurred on novembre 24º, 2017.