Fitbit: I spoke with Maria in Guatamala about my two pa...

Una recensione del cliente Fitbit da parte dell'utente GetHuman ~Jane in St. Louis da novembre 27º, 2017

Background on ~Jane in St. Louis's case

GetHuman: ~Jane in St. Louis - can you tell our other Fitbit customers when your case took place?
~Jane in St. Louis: Yup. It was afternoon, on novembre 25º.
GetHuman: Did you reach out to Fitbit, and if so, how?
~Jane in St. Louis: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane in St. Louis a list of common Fitbit problems)
~Jane in St. Louis: "Warranty Claim" was why I was trying to call.

~Jane in St. Louis's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane in St. Louis: I spoke with Maria in Guatamala about my two part problem. She immediately assured me she would be able to help with both issues. She gave excellent instructions for fixing the first and I saw results after just a minute. Maria arranged a call back time for the day after tomorrow to confirm the results. Next she speedily arranged a solution to the other issue and we said goodbye for now! Thank you, Maria!!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Jane in St. Louis: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane in St. Louis: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Jane in St. Louis: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Jane in St. Louis: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fitbit sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane in St. Louis taken from his Fitbit customer service problem that occurred on novembre 25º, 2017.


4.28 of 5 stars | 1856 reviews

~Jane in St. Louis's Fitbit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fitbit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fitbit in any way.

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