Fingerhut: Rep didn't speak English well. I am tired of be...
Una recensione del cliente Fingerhut da parte dell'utente GetHuman ~Unhappy customer da novembre 19º, 2017
Background on ~Unhappy customer's case
GetHuman: ~Unhappy customer - can you tell our other Fingerhut customers when your case took place?
~Unhappy customer: Yes I can. It was afternoon, on novembre 16º.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common Fingerhut problems)
~Unhappy customer: "Update Account Info" was why I was trying to call.
~Unhappy customer's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: Rep didn't speak English well. I am tired of being harassed * and * times a day for a bill for an order I never recieived. I am call the BBB.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Unhappy customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Unhappy customer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Fingerhut sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his Fingerhut customer service problem that occurred on novembre 16º, 2017.