Experian: I have a Fraud Complaint of Identity Theft file...
Una recensione del cliente Experian da parte dell'utente GetHuman GetHuman-rkeon da dicembre 4º, 2017
Background on GetHuman-rkeon's case
GetHuman: GetHuman-rkeon - can you tell our other Experian customers when your case took place?
GetHuman-rkeon: Yes. It was middle of the night, on dicembre 2º.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rkeon a list of common Experian problems)
GetHuman-rkeon: "Question" was why I was trying to call.
GetHuman-rkeon's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rkeon: I have a Fraud Complaint of Identity Theft filed. I'm being told I am missing certain pices of inofrmation
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-rkeon: I have been on hold for over an hour.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-rkeon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rkeon: I'd give them a four out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-rkeon: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-rkeon: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Experian sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rkeon taken from his Experian customer service problem that occurred on dicembre 2º, 2017.