Experian: I am searching Mortgage companies rates in prep...

Una recensione del cliente Experian da parte dell'utente GetHuman ~Dayle75 da novembre 28º, 2017

Background on ~Dayle75's case

GetHuman: ~Dayle75 - can you tell our other Experian customers when your case took place?
~Dayle75: Sure. It was evening, on novembre 25º.
GetHuman: Did you reach out to Experian, and if so, how?
~Dayle75: I used the 714-830-7000 number I found for on the GetHuman Experian customer phone number page I was on: Experian Customer Service Phone Number
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~Dayle75 a list of common Experian problems)
~Dayle75: "Remove Credit Freeze" was why I was trying to call.

~Dayle75's review of Experian customer service

GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dayle75: I am searching Mortgage companies rates in preparation of purchasing a new home. I asked the gentleman I spoke with that I wanted to let Experian know that I was searching for a new Home loan and didn't want the company to take points off of my credit score every time a Mortgage company calls to get my credit score. The man said that I should tell the Mortgage company I don't want to give them my credit report! This was the most ridiculous answer anyone could receive. Any lending institute that provides a loan to someone is MOST ASSUREDLY going to request a Credit Report. If you have a better answer and a phone number I could call to get the situation taken care of, please let me know. My email address is D*****@***.com.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~Dayle75: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dayle75: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~Dayle75: For that I would say two out of five.
GetHuman: And finally- any advice for other Experian customers?
~Dayle75: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Experian sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Dayle75 taken from his Experian customer service problem that occurred on novembre 25º, 2017.

Experian

4.17 of 5 stars | 881 reviews

~Dayle75's Experian Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Experian, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Experian in any way.

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