Experian: Caught in a phone loop via CTI with no access t...
Una recensione del cliente Experian da parte dell'utente GetHuman ~MWF da novembre 23º, 2017
Background on ~MWF's case
GetHuman: ~MWF - can you tell our other Experian customers when your case took place?
~MWF: Yes. It was middle of the night, on novembre 14º.
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~MWF a list of common Experian problems)
~MWF: "Complaint" was why I was trying to call.
~MWF's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MWF: Caught in a phone loop via CTI with no access to a person for ** minutes. Person I reached had no access to explain to me anything - though she was sweet, she just couldn't help. No phone number provided to speak with a Credit advisor and have to wait a week for an appointment. I am an exec in the Service industry. This is the worst experience I've had. New low.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~MWF: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MWF: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~MWF: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
~MWF: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Experian sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~MWF taken from his Experian customer service problem that occurred on novembre 14º, 2017.