DirecTV: Voice recognition on menu was horrible. Repeat...
Una recensione del cliente DirecTV da parte dell'utente GetHuman GetHuman-381309 da novembre 28º, 2017
Background on GetHuman-381309's case
GetHuman: GetHuman-381309 - can you tell our other DirecTV customers when your case took place?
GetHuman-381309: Yes. It was afternoon, on novembre 23º.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-381309 a list of common DirecTV problems)
GetHuman-381309: "Technical Support" was why I was trying to call.
GetHuman-381309's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-381309: Voice recognition on menu was horrible. Repeated three times and still did not understand. Used numbers and was directed to wrong department. Wait time too long. Knew this was going to happen once AT&T took over. Might cut the cord completely.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-381309: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-381309: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-381309: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-381309: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-381309 taken from his DirecTV customer service problem that occurred on novembre 23º, 2017.