DirecTV: I've been calling to straighten out billing, be...

Una recensione del cliente DirecTV da parte dell'utente GetHuman ~Ralph Bowman da novembre 27º, 2017

Background on ~Ralph Bowman's case

GetHuman: ~Ralph Bowman - can you tell our other DirecTV customers when your case took place?
~Ralph Bowman: Yup. It was middle of the night, on novembre 21º.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Ralph Bowman: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Ralph Bowman a list of common DirecTV problems)
~Ralph Bowman: "Service Outage" was why I was trying to call.

~Ralph Bowman's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ralph Bowman: I've been calling to straighten out billing, been lied too, they acknowledge the lie, say they fixed the problem*******they didn't. This company is the worst service and communication I have ever had.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Ralph Bowman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ralph Bowman: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Ralph Bowman: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Ralph Bowman: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Ralph Bowman taken from his DirecTV customer service problem that occurred on novembre 21º, 2017.


2.74 of 5 stars | 378 reviews

~Ralph Bowman's DirecTV Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DirecTV, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DirecTV in any way.

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