DirecTV: Expecting call back from Case Management within...

Una recensione del cliente DirecTV da parte dell'utente GetHuman ~Anonymous in Indiana da novembre 25º, 2017

Background on ~Anonymous in Indiana's case

GetHuman: ~Anonymous in Indiana - can you tell our other DirecTV customers when your case took place?
~Anonymous in Indiana: Yeah. It was middle of the night, on novembre 17º.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Anonymous in Indiana: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous in Indiana a list of common DirecTV problems)
~Anonymous in Indiana: "Dispute a Charge" was why I was trying to call.

~Anonymous in Indiana's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous in Indiana: Expecting call back from Case Management within the hour. Talked to a lady whose first language is English and she was in Mobile, Alabama. Thank you Directv for not offshoring the call!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Anonymous in Indiana: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous in Indiana: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Anonymous in Indiana: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Anonymous in Indiana: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per DirecTV sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous in Indiana taken from his DirecTV customer service problem that occurred on novembre 17º, 2017.


2.74 of 5 stars | 378 reviews

~Anonymous in Indiana's DirecTV Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DirecTV, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DirecTV in any way.

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