Capital One: Tried automated system - did not work. Tried ca...
Una recensione del cliente Capital One da parte dell'utente GetHuman GetHuman-43273 da novembre 22º, 2017
Background on GetHuman-43273's case
GetHuman: GetHuman-43273 - can you tell our other Capital One customers when your case took place?
GetHuman-43273: Yup. It was middle of the night, on novembre 16º.
GetHuman: Did you reach out to Capital One, and if so, how?
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-43273 a list of common Capital One problems)
GetHuman-43273: "Restricted Account" was why I was trying to call.
GetHuman-43273's review of Capital One customer service
GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-43273: Tried automated system - did not work. Tried calling a * on a letter I rec'd - frustrated talking to someone in the Philippines. Finally called this * & got a very nice person who I hope can help with stopping me from getting business related offers (my name spelled wrong) that I do not care to receive. Total time - ** frustrating minutes!
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
GetHuman-43273: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-43273: I'd give them a four out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
GetHuman-43273: For that I would say three out of five.
GetHuman: And finally- any advice for other Capital One customers?
GetHuman-43273: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Capital One sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-43273 taken from his Capital One customer service problem that occurred on novembre 16º, 2017.