Blackberry: RIM deserve to go out of business, worst custom...

Una recensione del cliente Blackberry da parte dell'utente GetHuman ~RL da novembre 17º, 2017

Background on ~RL's case

GetHuman: ~RL - can you tell our other Blackberry customers when your case took place?
~RL: Yeah. It was middle of the night, on novembre 15º.
GetHuman: Did you reach out to Blackberry, and if so, how?
~RL: I used the 877-255-2377 number I found for on the GetHuman Blackberry customer phone number page I was on: Blackberry Customer Service Phone Number
GetHuman: And which of these common Blackberry customer issues best describes the reason you wanted to talk to them?
(Shows ~RL a list of common Blackberry problems)
~RL: "Returns" was why I was trying to call.

~RL's review of Blackberry customer service

GetHuman: So how would you sum up your experience for GetHuman's Blackberry customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RL: RIM deserve to go out of business, worst customer service ever. And obviously they couldn't care less as there is no way to contact them and file a complaint without a Twitter account. The phone is company issued otherwise it would be flying out of the window......
GetHuman: Let's quantify your experience contacting Blackberry. On a scale of 1 to 5, how easy is it go get help on a Blackberry problem?
~RL: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RL: I'd give them a one out of five on communication.
GetHuman: And what about Blackberry's ability to quickly and effectively address your problem?
~RL: For that I would say four out of five.
GetHuman: And finally- any advice for other Blackberry customers?
~RL: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Blackberry sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~RL taken from his Blackberry customer service problem that occurred on novembre 15º, 2017.

Blackberry

1.63 of 5 stars | 48 reviews

~RL's Blackberry Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Blackberry, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Blackberry in any way.

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