Assurance Wireless: You changed my plan without explaining to me th...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman ~Isilikestoskate151 da novembre 20º, 2017
Background on ~Isilikestoskate151's case
GetHuman: ~Isilikestoskate151 - can you tell our other Assurance Wireless customers when your case took place?
~Isilikestoskate151: Yup. It was morning, on novembre 13º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Isilikestoskate151 a list of common Assurance Wireless problems)
~Isilikestoskate151: "Can't Login" was why I was trying to call.
~Isilikestoskate151's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Isilikestoskate151: You changed my plan without explaining to me that you were going to do that. Signed me up for the extra * dollars a month when I just called to confirm a top up with a store bought card. Overall I give them * out of * because the customer service rep spoke decent English, other than that the service was way below par. Totally Unsatisfied and they created more issues than they solved.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Isilikestoskate151: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Isilikestoskate151: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Isilikestoskate151: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Isilikestoskate151: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Isilikestoskate151 taken from his Assurance Wireless customer service problem that occurred on novembre 13º, 2017.