Assurance Wireless: I was sent a new phone and was told to activate...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman GetHuman-434266 da novembre 17º, 2017
Background on GetHuman-434266's case
GetHuman: GetHuman-434266 - can you tell our other Assurance Wireless customers when your case took place?
GetHuman-434266: Sure. It was afternoon, on novembre 9º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-434266 a list of common Assurance Wireless problems)
GetHuman-434266: "Activate Plan" was why I was trying to call.
GetHuman-434266's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-434266: I was sent a new phone and was told to activate it for * hours and no would give me my account pin * and when I tried ***-***-**** and *** I kept getting a actomated male voice saying to hit the end key and call customer service which I did and I kept getting the same automated voice saying my phone was not activated.I want to know why earlier yesterday when the phone came and I called twice and spoke with two differwnt reps I was told by one a male that he had activated the phone for me. Not true. On the second call I was told by a female I did not need the account pin and she had sent me * messages with my account pin. Again not true. I need my account pin to activate the phone and trhe reps keep giving me a bunch of ****. Assurancewireless customer service stinks. They act as if they haven't been trained. Bottom line- The service stinks.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
GetHuman-434266: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-434266: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
GetHuman-434266: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
GetHuman-434266: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-434266 taken from his Assurance Wireless customer service problem that occurred on novembre 9º, 2017.