Assurance Wireless: I filled out the application online and faxed t...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman ~doofy da novembre 22º, 2017
Background on ~doofy's case
GetHuman: ~doofy - can you tell our other Assurance Wireless customers when your case took place?
~doofy: Yup. It was afternoon, on novembre 20º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~doofy a list of common Assurance Wireless problems)
~doofy: "Service problem" was why I was trying to call.
~doofy's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doofy: I filled out the application online and faxed the information they needed to the number provided. A month later, I tried to get into the site but my pin didn't work, so I called customer service. They had me at the wrong address, and had no record of my information being received by fax. They could not just correct my address, they had to send me a new application for the new address. If I didn't ABSOLUTELY need this phone, I would not go through this.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~doofy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doofy: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~doofy: For that I would say one out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~doofy: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~doofy taken from his Assurance Wireless customer service problem that occurred on novembre 20º, 2017.