Assurance Wireless: "Ethan", knew exactly what I was calling about...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman ~Suzette da novembre 16º, 2017
Background on ~Suzette's case
GetHuman: ~Suzette - can you tell our other Assurance Wireless customers when your case took place?
~Suzette: Sure. It was middle of the night, on novembre 7º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Suzette a list of common Assurance Wireless problems)
~Suzette: "Lost or Stolen Phone" was why I was trying to call.
~Suzette's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Suzette: "Ethan", knew exactly what I was calling about, was totally cooperative, and best of all: patient! I am ill, and often have a difficult time communicating with people, he spoke English, very well, (I absolutely understand the problems with language barriers, it has happened to me in the past, not just with Assurance, but with plenty of other, "reps", from other companies! This was great, simple, and informative. I look forward to speaking to Assurance, with full understanding, in the near future! The last two times I've spoken with Assurance, I have been totally satisfied! Thank God for Assurance, without them, I wouldn't have the comfort feeling of safety, having a cell phone gives me. So, Thanks!*Susan M. Gowen* **(customer since the very beginning!)
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Suzette: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Suzette: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Suzette: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Suzette: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Suzette taken from his Assurance Wireless customer service problem that occurred on novembre 7º, 2017.