Assurance Wireless: Communicating with these people is very difficu...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman ~mbl da novembre 22º, 2017
Background on ~mbl's case
GetHuman: ~mbl - can you tell our other Assurance Wireless customers when your case took place?
~mbl: Yup. It was middle of the night, on novembre 13º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~mbl a list of common Assurance Wireless problems)
~mbl: "Technical support" was why I was trying to call.
~mbl's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mbl: Communicating with these people is very difficult as their obviously from outside the USA and have very thick accents. I don't understand them very well, and they don't understand what I'm saying very well either. So we both keep repeating ourselves over and over again until it appears that the msg is finally understood. Also, technical problems with reaching a live customer service rep and automatic payment systems that don't work.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~mbl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mbl: I'd give them a four out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~mbl: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~mbl: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~mbl taken from his Assurance Wireless customer service problem that occurred on novembre 13º, 2017.