Ansgear.com: My son ordered close to $*** worth of merchandi...
Una recensione del cliente Ansgear.com da parte dell'utente GetHuman GetHuman-staceyh4 da novembre 29º, 2017
Informazioni sul caso di GetHuman-staceyh4
GetHuman:GetHuman-staceyh4 - puoi dire ai nostri altri Ansgear.com clienti quando si è verificato il tuo caso?
GetHuman-staceyh4:Yeah. Era middle of the night, il novembre 24º.
GetHuman:Hai raggiunto Ansgear.com e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Ansgear.com descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-staceyh4 un elenco di Ansgear.com problemi comuni)
GetHuman-staceyh4:"Returns" era il motivo per cui stavo provando to call.
Recensione di GetHuman-staceyh4 sul servizio clienti di Ansgear.com
GetHuman:Quindi come riassumeresti la tua esperienza per la Ansgear.com community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-staceyh4:My son ordered close to $*** worth of merchandise from ANSgear. One of the items was back ordered then sent to your "graveyard" I spent exactly ** minutes on the phone yesterday **** with one of their customer service reps who took the time to find as close of replacement for the original item no longer available. I was told it would be sent with expedited shipping only to get an email this evening at *:** p.m that both items were now unavailable and graveyard items never coming back. I was assured by the rep that there were "plenty" of these items available and it wouldn't be a problem in addition to being told it would be sent out with expedited shipping. Part of the order placed on **** was finally shipped in August. We were then promised on numerous occasions it would be a couple of weeks on and on. No courtesy updates from their company. I had to call for updates. Yes, I was told and it was abundantly clear my son ordered items on a back order wait list then part of the order was completely unavailable so as I said I spent ** minutes on the phone yet again to be promised something that clearly wasn't true. I will be writing reviews in every available site that I can find about your shoddy service or lack of. Update I called the company yet again and the only thing they offered was a refund. I’m not sure how these people can stay in business!*The Customer service reps if you can call it customer service continued to place the blame on the manufacturer and my son. Not once did they take any part of the responsibility. I had to give a rating of one star for this review to be accepted, otherwise I would have not even given ANSgear even that.*Do not! I repeat Do not order from them! I cannot stress enough how bad they are! You may get lucky occasionally with an order being fulfilled, but I wouldn’t count on it!
GetHuman:Quantificiamo la tua esperienza contattando Ansgear.com. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Ansgear.com?
GetHuman-staceyh4:Darei loro un one su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-staceyh4:Darei loro un one su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Ansgear.com di affrontare il problema in modo rapido ed efficace?
GetHuman-staceyh4:Per questo direi one su cinque.
GetHuman:E infine, qualche consiglio per gli altri Ansgear.com clienti?
GetHuman-staceyh4:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Ansgear.com sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-staceyh4 tratte dal suo Ansgear.com problema con il servizio clienti che si è verificato il novembre 24º, 2017.