American Airlines: trying to cancel a flight. Agent tells me to us...

Una recensione del cliente American Airlines da parte dell'utente GetHuman ~bad news bears da novembre 25º, 2017

Background on ~bad news bears's case

GetHuman: ~bad news bears - can you tell our other American Airlines customers when your case took place?
~bad news bears: Yeah. It was middle of the night, on novembre 22º.
GetHuman: Did you reach out to American Airlines, and if so, how?
~bad news bears: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~bad news bears a list of common American Airlines problems)
~bad news bears: "Missing item" was why I was trying to call.

~bad news bears's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bad news bears: trying to cancel a flight. Agent tells me to use my record locater to track the status. When I do that, I get a page of information with random dates associated with my name. When I ask for a call back, which comes over an hour later, she explains that they use random dates as a place holder for my ticket. Basically all the information I see is understandable to them, but not me as the customer. Then I ask for a supervisor. She then gives me another number that I need to use to track status on their refunds page. When I do that, it shows I have not requested a refund for my ticket. I try to call back because I need my money, and have to wait another hour or more to get a response. Their service *****, and their agents are incompetent.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~bad news bears: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bad news bears: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~bad news bears: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~bad news bears: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~bad news bears taken from his American Airlines customer service problem that occurred on novembre 22º, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~bad news bears's American Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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