American Airlines: Even this survey is horrible, does not allow me...

Una recensione del cliente American Airlines da parte dell'utente GetHuman ~Do you really care? da novembre 26º, 2017

Background on ~Do you really care?'s case

GetHuman: ~Do you really care? - can you tell our other American Airlines customers when your case took place?
~Do you really care?: Yes I can. It was evening, on novembre 18º.
GetHuman: Did you reach out to American Airlines, and if so, how?
~Do you really care?: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Do you really care? a list of common American Airlines problems)
~Do you really care?: "Baggage problem" was why I was trying to call.

~Do you really care?'s review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Do you really care?: Even this survey is horrible, does not allow me to put the real length of my wait which was over * hours.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Do you really care?: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Do you really care?: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Do you really care?: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Do you really care?: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Do you really care? taken from his American Airlines customer service problem that occurred on novembre 18º, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~Do you really care?'s American Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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