American Airlines: Waited for ** minutes only to be told I was bei...
Una recensione del cliente American Airlines da parte dell'utente GetHuman ~nedrah 58 da novembre 24º, 2017
Background on ~nedrah 58's case
GetHuman: ~nedrah 58 - can you tell our other American Airlines customers when your case took place?
~nedrah 58: Yup. It was morning, on novembre 20º.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~nedrah 58 a list of common American Airlines problems)
~nedrah 58: "Flight Inquiry" was why I was trying to call.
~nedrah 58's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nedrah 58: Waited for ** minutes only to be told I was being transfered and needed to wait another ** minutes. This after filling out paperwork on line * times and going to help desk * times still at ZERO accomplished
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~nedrah 58: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nedrah 58: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~nedrah 58: For that I would say four out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~nedrah 58: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~nedrah 58 taken from his American Airlines customer service problem that occurred on novembre 20º, 2017.