American Airlines: Anything more than a couple of minutes on hold...
Una recensione del cliente American Airlines da parte dell'utente GetHuman ~Servant Leader da novembre 27º, 2017
Background on ~Servant Leader's case
GetHuman: ~Servant Leader - can you tell our other American Airlines customers when your case took place?
~Servant Leader: Yup. It was morning, on novembre 23º.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Servant Leader a list of common American Airlines problems)
~Servant Leader: "Flight Inquiry" was why I was trying to call.
~Servant Leader's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Servant Leader: Anything more than a couple of minutes on hold is tough, but once the representative came on the line, she was polite, helpful and had my questions answered in fewer than * minutes.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Servant Leader: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Servant Leader: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Servant Leader: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Servant Leader: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Servant Leader taken from his American Airlines customer service problem that occurred on novembre 23º, 2017.