American Airlines: After being on HOLD for over an hour, I finally...
Una recensione del cliente American Airlines da parte dell'utente GetHuman ~TheCrapReport da novembre 27º, 2017
Background on ~TheCrapReport's case
GetHuman: ~TheCrapReport - can you tell our other American Airlines customers when your case took place?
~TheCrapReport: Yes I can. It was afternoon, on novembre 24º.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~TheCrapReport a list of common American Airlines problems)
~TheCrapReport: "Baggage problem" was why I was trying to call.
~TheCrapReport's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TheCrapReport: After being on HOLD for over an hour, I finally gave up. I MUST speak to the AAdvantage Desk for what I need to do according to their own rules. But no one seems to care to answer that number IN AN ENTIRE HOUR !!! They're either understaffed or mentally underenhanced.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~TheCrapReport: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TheCrapReport: I'd give them a three out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~TheCrapReport: For that I would say four out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~TheCrapReport: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~TheCrapReport taken from his American Airlines customer service problem that occurred on novembre 24º, 2017.