AirBnB: Making customer (who paid money!!!) wait for mo...
Una recensione del cliente AirBnB da parte dell'utente GetHuman ~Yuriy da novembre 22º, 2017
Background on ~Yuriy's case
GetHuman: ~Yuriy - can you tell our other AirBnB customers when your case took place?
~Yuriy: Sure. It was middle of the night, on novembre 20º.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Yuriy a list of common AirBnB problems)
~Yuriy: "Cancel booking" was why I was trying to call.
~Yuriy's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yuriy: Making customer (who paid money!!!) wait for more than ** minutes is unacceptable!**Their Customer service *****!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Yuriy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yuriy: I'd give them a three out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Yuriy: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Yuriy: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Yuriy taken from his AirBnB customer service problem that occurred on novembre 20º, 2017.