AirBnB: I spoke with Ethan who I really liked because h...

Una recensione del cliente AirBnB da parte dell'utente GetHuman ~Gregg da novembre 24º, 2017

Background on ~Gregg's case

GetHuman: ~Gregg - can you tell our other AirBnB customers when your case took place?
~Gregg: Yes I can. It was morning, on novembre 16º.
GetHuman: Did you reach out to AirBnB, and if so, how?
~Gregg: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Gregg a list of common AirBnB problems)
~Gregg: "Technical support" was why I was trying to call.

~Gregg's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gregg: I spoke with Ethan who I really liked because he kept his cool and let me vent for quite a while. They did not solve my problem entirely but he is working on it. Ethan took the time to tell me how to work within the system so that I don't run into the same problem again. I'm going to try to work this out and try to do business with AIRBnB because I travel a lot and like what they have to offer with the exception of taking my money and not getting the reservation. I understand that the banks are the ones who are mostly taking advantage of people by stealing our money so they can use it for an extra week or two. People, we need to do something about this, it is getting out of hand, our freedom is constantly being taken away by bullies.*Below is the email I sent to AIRBnB*I understand what you said and that it can take up to seven business days for my credit to go through. I also understand that you said that you gave me a credit right of way.**Here is what I say in response to your part
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Gregg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gregg: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Gregg: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Gregg: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Gregg taken from his AirBnB customer service problem that occurred on novembre 16º, 2017.

AirBnB

3.69 of 5 stars | 916 reviews

~Gregg's AirBnB Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AirBnB, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AirBnB in any way.

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