It is almost midnight. My airbnb account was f...
Una recensione del cliente AirBnB da parte dell'utente GetHuman ~LOUISE AMM da novembre 28º, 2017
Background on ~LOUISE AMM's case
GetHuman: ~LOUISE AMM - can you tell our other AirBnB customers when your case took place?
~LOUISE AMM: Yes. It was late at night, on novembre 24º.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~LOUISE AMM a list of common AirBnB problems)
~LOUISE AMM: "Account Access" was why I was trying to call.
~LOUISE AMM's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LOUISE AMM: It is almost midnight. My airbnb account was frozen without an email. I called and had to wait ** minutes for a rep. This is costly and really unnecessary in this day and ag.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~LOUISE AMM: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LOUISE AMM: I'd give them a two out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~LOUISE AMM: For that I would say three out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~LOUISE AMM: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~LOUISE AMM taken from his AirBnB customer service problem that occurred on novembre 24º, 2017.