As a home owner listing on airbnb, I called to...

Una recensione del cliente AirBnB da parte dell'utente GetHuman ~kahonua hale da novembre 28º, 2017

Background on ~kahonua hale's case

GetHuman: ~kahonua hale - can you tell our other AirBnB customers when your case took place?
~kahonua hale: Yes. It was late at night, on novembre 23º.
GetHuman: Did you reach out to AirBnB, and if so, how?
~kahonua hale: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~kahonua hale a list of common AirBnB problems)
~kahonua hale: "Report a problem" was why I was trying to call.

~kahonua hale's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kahonua hale: As a home owner listing on airbnb, I called to stage a complaint on the way Airbnb does their bookings. I was speaking with an agent who referred me to your legal department. I'd waited over ** minutes to speak to someone and then was cut off with no return call. You have my phone number. Very uncool. Darryl Herzon*kahonua hale.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~kahonua hale: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kahonua hale: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~kahonua hale: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~kahonua hale: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~kahonua hale taken from his AirBnB customer service problem that occurred on novembre 23º, 2017.

AirBnB

3.69 of 5 stars | 916 reviews

~kahonua hale's AirBnB Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AirBnB, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AirBnB in any way.

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