eBay: after spending ** minutes with this agent and h...

Una recensione del cliente eBay da parte dell'utente GetHuman ~dj da novembre 26º, 2017

Background on ~dj's case

GetHuman: ~dj - can you tell our other eBay customers when your case took place?
~dj: Yup. It was middle of the night, on novembre 17º.
GetHuman: Did you reach out to eBay, and if so, how?
~dj: I used the 866-540-3229 number I found for on the GetHuman eBay customer phone number page I was on: eBay Customer Service Phone Number
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~dj a list of common eBay problems)
~dj: "Fraud" was why I was trying to call.

~dj's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dj: after spending ** minutes with this agent and having her ask me lots of questions, she told me she was from billing & could not help me???!!!!! These people are a total waste of time. When i got the animated system it confirmed I had a problem with selling an item, so why did I go to billing??
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~dj: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dj: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~dj: For that I would say one out of five.
GetHuman: And finally- any advice for other eBay customers?
~dj: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per eBay sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~dj taken from his eBay customer service problem that occurred on novembre 17º, 2017.


3.30 of 5 stars | 877 reviews

~dj's eBay Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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