WalMart: Competent and cooperative agent but he couldn...
Una recensione del cliente WalMart da parte dell'utente GetHuman ~dr da novembre 25º, 2017
Background on ~dr's case
GetHuman: ~dr - can you tell our other WalMart customers when your case took place?
~dr: Yeah. It was afternoon, on novembre 18º.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~dr a list of common WalMart problems)
~dr: "Returns" was why I was trying to call.
~dr's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dr: Competent and cooperative agent but he couldn't reverse a credit card security problem that was caused by your order taking software omitting my middle initial form my name on my card*billing address ...IF THAT WAS THE CAUSE OF THE PROBLEM. It was very frustrating and time wasting trying to find someone to talk to to discuss the problem. I was able to find a wats number to call by my own innovative use of the internet NOT FROM WALMART WEBSITES.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~dr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dr: I'd give them a one out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~dr: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart customers?
~dr: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WalMart sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~dr taken from his WalMart customer service problem that occurred on novembre 18º, 2017.