WOW!: my phone service has been bad for over a week n...

Una recensione del cliente WOW! da parte dell'utente GetHuman ~phyllis da novembre 20º, 2017

Background on ~phyllis 's case

GetHuman: ~phyllis - can you tell our other WOW! customers when your case took place?
~phyllis : Yup. It was evening, on novembre 13º.
GetHuman: Did you reach out to WOW!, and if so, how?
~phyllis : I used the 866-496-9669 number I found for on the GetHuman WOW! customer phone number page I was on: WOW! Customer Service Phone Number
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows ~phyllis a list of common WOW! problems)
~phyllis : "Setup Service" was why I was trying to call.

~phyllis 's review of WOW! customer service

GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phyllis : my phone service has been bad for over a week now at this time it is out of service. I spoke to Cary in customer support he needs training in customer relations. Very scarcastic and nasty. I have sat on hold * times or more.You have used up my cell phone minutes and I no longer have any service. I am ready to switch to another company who will take care of their customers. I wonder what I would do in an emergency situation with no phone. Phyllis Stavola **********--cell********** very dissapointed and frustrated. Cary was the nastyist person I have spoken to.
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
~phyllis : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phyllis : I'd give them a two out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
~phyllis : For that I would say five out of five.
GetHuman: And finally- any advice for other WOW! customers?
~phyllis : Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WOW! sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~phyllis taken from his WOW! customer service problem that occurred on novembre 13º, 2017.


1.84 of 5 stars | 140 reviews

~phyllis 's WOW! Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WOW!, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WOW! in any way.

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