WOW!: Terrible company. Took forever to get out of th...

Una recensione del cliente WOW! da parte dell'utente GetHuman ~Pissed off da novembre 22º, 2017

Background on ~Pissed off's case

GetHuman: ~Pissed off - can you tell our other WOW! customers when your case took place?
~Pissed off: Yeah. It was morning, on novembre 18º.
GetHuman: Did you reach out to WOW!, and if so, how?
~Pissed off: I used the 866-496-9669 number I found for on the GetHuman WOW! customer phone number page I was on: WOW! Customer Service Phone Number
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off a list of common WOW! problems)
~Pissed off: "Cancel My Services" was why I was trying to call.

~Pissed off's review of WOW! customer service

GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off: Terrible company. Took forever to get out of the queue and the woman on the phone said it was impossible to help me. Switching to AT&T immediately.
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
~Pissed off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off: I'd give them a five out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
~Pissed off: For that I would say one out of five.
GetHuman: And finally- any advice for other WOW! customers?
~Pissed off: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WOW! sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off taken from his WOW! customer service problem that occurred on novembre 18º, 2017.

WOW!

1.84 of 5 stars | 140 reviews

~Pissed off's WOW! Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WOW!, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WOW! in any way.

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