Cheated by Virgin: Virgin mobile called me out...

Una recensione del cliente Virgin Mobile da parte dell'utente GetHuman ~Maybe_Its_Because_Im_a_Londone da novembre 27º, 2017

Background on ~Maybe_Its_Because_Im_a_Londone's case

GetHuman: ~Maybe_Its_Because_Im_a_Londone - can you tell our other Virgin Mobile customers when your case took place?
~Maybe_Its_Because_Im_a_Londone: Yeah. It was afternoon, on novembre 23º.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
~Maybe_Its_Because_Im_a_Londone: I used the 888-322-1122 number I found for on the GetHuman Virgin Mobile customer phone number page I was on: Virgin Mobile Customer Service Phone Number
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Maybe_Its_Because_Im_a_Londone a list of common Virgin Mobile problems)
~Maybe_Its_Because_Im_a_Londone: "Complaint" was why I was trying to call.

~Maybe_Its_Because_Im_a_Londone's review of Virgin Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maybe_Its_Because_Im_a_Londone: Cheated by Virgin: Virgin mobile called me out of the blue and said that they noticed I was running low on calling minutes. They said they were going to give me ***min free. I said ''Thank you, now I can afford to ring the bank and get an overdraft to buy the wheelchair that I need. I can call the wheelchair companies too''. Sales person said ''yes, you can''. They failed to inform me that these free minutes could not be used to call some numbers (e.g the bank), they are excluded. Not knowing this, I went ahead and spent some time working out an overdraft and which wheelchair I needed. I then got a massive bill from Virgin. Felt cheated and could not afford to pay it. Didn't pay. Bailiffs sent. Lot's of stress. Complained to virgin. No reply. Emailed some head honcho. No reply. Waited for end of contract. Celebrated. Left Virgin mobile. Never went back. Im still with Virgin media for broadband but looking to leave them too. Have read online that they have pulled similar tricks on other
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Maybe_Its_Because_Im_a_Londone: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maybe_Its_Because_Im_a_Londone: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Maybe_Its_Because_Im_a_Londone: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Maybe_Its_Because_Im_a_Londone: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Virgin Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Maybe_Its_Because_Im_a_Londone taken from his Virgin Mobile customer service problem that occurred on novembre 23º, 2017.

Virgin Mobile

3.38 of 5 stars | 235 reviews

~Maybe_Its_Because_Im_a_Londone's Virgin Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Virgin Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Virgin Mobile in any way.

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