Victoria's Secret: Called the *** number. First the customer servi...

Una recensione del cliente Victoria's Secret da parte dell'utente GetHuman ~LLD da novembre 25º, 2017

Background on ~LLD's case

GetHuman: ~LLD - can you tell our other Victoria's Secret customers when your case took place?
~LLD: Yeah. It was afternoon, on novembre 23º.
GetHuman: Did you reach out to Victoria's Secret, and if so, how?
~LLD: I used the 800-411-5116 number I found for on the GetHuman Victoria's Secret customer phone number page I was on: Victoria's Secret Customer Service Phone Number
GetHuman: And which of these common Victoria's Secret customer issues best describes the reason you wanted to talk to them?
(Shows ~LLD a list of common Victoria's Secret problems)
~LLD: "Returns" was why I was trying to call.

~LLD's review of Victoria's Secret customer service

GetHuman: So how would you sum up your experience for GetHuman's Victoria's Secret customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LLD: Called the *** number. First the customer service person transferred me to a complaint department. The lady there did not seem the least bit concerned and talked to me as if she was very rushed. Said my comments would be used as a coaching tool. I dont believe she could even repeat the info given, not sure what she typed. Wanted to send me a **% off coupon, so I would go back into the store and spend money. The gift I took in to return or get a gift receipt was folded and the signature ribbon and logo card back in the gift box it was received in, looked a it did when I opened. They didnt have any robes, I was told was going to get $**. for an approximate $** robe. I told her I would just have to keep it and give it to someone who could wear it. When I got it home and opened the box the clerk had wadded up in a ball and put back in the box. it is a wrinkled mess. I took a pix after sales clerk had done this.(Bet her manager would not want her clothing treated that way) I have
GetHuman: Let's quantify your experience contacting Victoria's Secret. On a scale of 1 to 5, how easy is it go get help on a Victoria's Secret problem?
~LLD: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LLD: I'd give them a one out of five on communication.
GetHuman: And what about Victoria's Secret's ability to quickly and effectively address your problem?
~LLD: For that I would say two out of five.
GetHuman: And finally- any advice for other Victoria's Secret customers?
~LLD: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Victoria's Secret sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~LLD taken from his Victoria's Secret customer service problem that occurred on novembre 23º, 2017.

Victoria's Secret

2.30 of 5 stars | 65 reviews

~LLD's Victoria's Secret Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Victoria's Secret, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Victoria's Secret in any way.

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