TransUnion is awful. They just give you the run...

Una recensione del cliente TransUnion da parte dell'utente GetHuman ~Angry Customer da novembre 23º, 2017

Background on ~Angry Customer's case

GetHuman: ~Angry Customer - can you tell our other TransUnion customers when your case took place?
~Angry Customer: Yes. It was afternoon, on novembre 14º.
GetHuman: Did you reach out to TransUnion, and if so, how?
~Angry Customer: I used the 800-916-8800 number I found for on the GetHuman TransUnion customer phone number page I was on: TransUnion Customer Service Phone Number
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common TransUnion problems)
~Angry Customer: "Unfreeze Credit" was why I was trying to call.

~Angry Customer's review of TransUnion customer service

GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: TransUnion is awful. They just give you the run around and don't actually solve any of the problems. Even though the other two credit agencies have correct information they refuse to admit that their information is incorrect. Tons of red tape and waiting for no real progress. SO FRUSTRATING.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Angry Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a three out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Angry Customer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TransUnion sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his TransUnion customer service problem that occurred on novembre 14º, 2017.


3.03 of 5 stars | 352 reviews

~Angry Customer's TransUnion Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TransUnion, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TransUnion in any way.

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