TransUnion: I was given an incorrect phone * for temporaril...

Una recensione del cliente TransUnion da parte dell'utente GetHuman ~wheresjeannine da novembre 28º, 2017

Background on ~wheresjeannine's case

GetHuman: ~wheresjeannine - can you tell our other TransUnion customers when your case took place?
~wheresjeannine: Yes. It was evening, on novembre 18º.
GetHuman: Did you reach out to TransUnion, and if so, how?
~wheresjeannine: I used the 800-916-8800 number I found for on the GetHuman TransUnion customer phone number page I was on: TransUnion Customer Service Phone Number
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~wheresjeannine a list of common TransUnion problems)
~wheresjeannine: "Complaint" was why I was trying to call.

~wheresjeannine's review of TransUnion customer service

GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wheresjeannine: I was given an incorrect phone * for temporarilly lifting a credit freeze. The correct * is *** *** **** then you can hit buttons to finally get to a person. In my case I needed them to use the challenge questions and items from my credit report to verify who I was. The question were easy
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~wheresjeannine: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wheresjeannine: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~wheresjeannine: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~wheresjeannine: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per TransUnion sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~wheresjeannine taken from his TransUnion customer service problem that occurred on novembre 18º, 2017.

TransUnion

3.03 of 5 stars | 352 reviews

~wheresjeannine's TransUnion Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TransUnion, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TransUnion in any way.

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