Square: Got to an electronic secretary that told me to...
Una recensione del cliente Square da parte dell'utente GetHuman ~Snix da novembre 11º, 2017
Background on ~Snix's case
GetHuman: ~Snix - can you tell our other Square customers when your case took place?
~Snix: Yeah. It was evening, on novembre 4º.
GetHuman: Did you reach out to Square, and if so, how?
GetHuman: And which of these common Square customer issues best describes the reason you wanted to talk to them?
(Shows ~Snix a list of common Square problems)
~Snix: "Update account information" was why I was trying to call.
~Snix's review of Square customer service
GetHuman: So how would you sum up your experience for GetHuman's Square customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Snix: Got to an electronic secretary that told me to stay on the line for existing accounts. Then after less than a minute, hung up on me. Twice!!
GetHuman: Let's quantify your experience contacting Square. On a scale of 1 to 5, how easy is it go get help on a Square problem?
~Snix: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Snix: I'd give them a four out of five on communication.
GetHuman: And what about Square's ability to quickly and effectively address your problem?
~Snix: For that I would say one out of five.
GetHuman: And finally- any advice for other Square customers?
~Snix: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Square sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Snix taken from his Square customer service problem that occurred on novembre 4º, 2017.