Southwest Airlines: I called because my flight was cancelled. It s...
Una recensione del cliente Southwest Airlines da parte dell'utente GetHuman ~Unhappy da novembre 28º, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other Southwest Airlines customers when your case took place?
~Unhappy: Yes. It was morning, on novembre 22º.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common Southwest Airlines problems)
~Unhappy: "Complaint" was why I was trying to call.
~Unhappy's review of Southwest Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: I called because my flight was cancelled. It said wait would be ** minutes so I went with the no waiting and that they would call me back. I NEVER received a call back.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Unhappy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Unhappy: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Southwest Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his Southwest Airlines customer service problem that occurred on novembre 22º, 2017.