PayPal: Takes to long to talk to an actual Service Agen...
Una recensione del cliente PayPal da parte dell'utente GetHuman ~Rick da novembre 24º, 2017
Background on ~Rick's case
GetHuman: ~Rick - can you tell our other PayPal customers when your case took place?
~Rick: Sure. It was morning, on novembre 22º.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick a list of common PayPal problems)
~Rick: "Report a problem" was why I was trying to call.
~Rick's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick: Takes to long to talk to an actual Service Agent. Too many prompts. Customer should be given option to talk to an Agent immediately. Saves us both time especially when your prompts don't address the problem. I'm finding out American Express is better when having dispute problems. This makes me reluctant to use PayPal
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~Rick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~Rick: For that I would say two out of five.
GetHuman: And finally- any advice for other PayPal customers?
~Rick: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PayPal sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick taken from his PayPal customer service problem that occurred on novembre 22º, 2017.