Panera bread overcharged me twice to the tune o...
Una recensione del cliente Panera Bread da parte dell'utente GetHuman GetHuman-fergust da dicembre 3º, 2017
Informazioni sul caso di GetHuman-fergust
GetHuman:GetHuman-fergust - puoi dire ai nostri altri Panera Bread clienti quando si è verificato il tuo caso?
GetHuman-fergust:Yes I can. Era late at night, il novembre 24º.
GetHuman:Hai raggiunto Panera Bread e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Panera Bread descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-fergust un elenco di Panera Bread problemi comuni)
GetHuman-fergust:"Overcharge/Strange charge" era il motivo per cui stavo provando to call.
Recensione di GetHuman-fergust sul servizio clienti di Panera Bread
GetHuman:Quindi come riassumeresti la tua esperienza per la Panera Bread community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/24/17?
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:Quantificiamo la tua esperienza contattando Panera Bread. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Panera Bread?
GetHuman-fergust:Darei loro un four su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-fergust:Darei loro un five su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Panera Bread di affrontare il problema in modo rapido ed efficace?
GetHuman-fergust:Per questo direi two su cinque.
GetHuman:E infine, qualche consiglio per gli altri Panera Bread clienti?
GetHuman-fergust:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Panera Bread sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-fergust tratte dal suo Panera Bread problema con il servizio clienti che si è verificato il novembre 24º, 2017.