PNC Bank: These first-line reps are simply stupid - they...
Una recensione del cliente PNC Bank da parte dell'utente GetHuman ~Pigs da novembre 27º, 2017
Background on ~Pigs's case
GetHuman: ~Pigs - can you tell our other PNC Bank customers when your case took place?
~Pigs: Yeah. It was middle of the night, on novembre 20º.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Pigs a list of common PNC Bank problems)
~Pigs: "Setup an account" was why I was trying to call.
~Pigs's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pigs: These first-line reps are simply stupid - they don't use or understand their own product - PNC customer Service is ****...this is the third time I've called them over a few years to try to resolve - every time, the result was infuriating - I'm telling you, they're STUPID - they just don't get it - and there's no alternative to reach someone else with a brain!
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Pigs: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pigs: I'd give them a four out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Pigs: For that I would say one out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Pigs: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PNC Bank sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Pigs taken from his PNC Bank customer service problem that occurred on novembre 20º, 2017.