PNC Bank: After waiting on hold for ** minutes, explained...
Una recensione del cliente PNC Bank da parte dell'utente GetHuman ~aesgreen da novembre 27º, 2017
Background on ~aesgreen's case
GetHuman: ~aesgreen - can you tell our other PNC Bank customers when your case took place?
~aesgreen: Sure. It was morning, on novembre 20º.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~aesgreen a list of common PNC Bank problems)
~aesgreen: "Setup Account" was why I was trying to call.
~aesgreen's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aesgreen: After waiting on hold for ** minutes, explained the problem (someone charged to my account) to pnc rep and was "transferred" and put right back into the queue! I hung up because I did not have another *** hour to waste!
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~aesgreen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aesgreen: I'd give them a three out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~aesgreen: For that I would say two out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~aesgreen: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PNC Bank sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~aesgreen taken from his PNC Bank customer service problem that occurred on novembre 20º, 2017.