Netflix: I spoke with two representatives, and the servi...

Una recensione del cliente Netflix da parte dell'utente GetHuman ~Laura Theurer da novembre 27º, 2017

Background on ~Laura Theurer's case

GetHuman: ~Laura Theurer - can you tell our other Netflix customers when your case took place?
~Laura Theurer: Sure. It was evening, on novembre 21º.
GetHuman: Did you reach out to Netflix, and if so, how?
~Laura Theurer: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~Laura Theurer a list of common Netflix problems)
~Laura Theurer: "Streaming or Download Trouble" was why I was trying to call.

~Laura Theurer's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laura Theurer: I spoke with two representatives, and the service and courtesy was great. I wish all companies were as competent. What ever you do, keep doing it.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~Laura Theurer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laura Theurer: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~Laura Theurer: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~Laura Theurer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Netflix sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Laura Theurer taken from his Netflix customer service problem that occurred on novembre 21º, 2017.


3.85 of 5 stars | 636 reviews

~Laura Theurer's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!