NET 10: Well not good. She asked me a question and then...
Una recensione del cliente NET 10 da parte dell'utente GetHuman GetHuman-247180 da novembre 20º, 2017
Background on GetHuman-247180's case
GetHuman: GetHuman-247180 - can you tell our other NET 10 customers when your case took place?
GetHuman-247180: Yes I can. It was morning, on novembre 13º.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-247180 a list of common NET 10 problems)
GetHuman-247180: "Setup Service" was why I was trying to call.
GetHuman-247180's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-247180: Well not good. She asked me a question and then sent "if I don't receive answer in * min I will end this chat" then was like ** seconds and she closed chat so I still didn't receive an answer to the question I was needing answered. So I am done. I have dealt with horrible customer service on the phone and now on live chat so I will switch to another company. After paying them $** a month for couple years, they are losing my money. To a large company $** might not seem like that much but if they continue to T-off customers and losing them because of their horrible customer service at $**-** a pop it will add up quickly to a big lose of sales.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
GetHuman-247180: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-247180: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
GetHuman-247180: For that I would say five out of five.
GetHuman: And finally- any advice for other NET 10 customers?
GetHuman-247180: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per NET 10 sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-247180 taken from his NET 10 customer service problem that occurred on novembre 13º, 2017.