NET 10: I have been trying to get my phone fixed for...
Una recensione del cliente NET 10 da parte dell'utente GetHuman ~DRim da novembre 20º, 2017
Background on ~DRim's case
GetHuman: ~DRim - can you tell our other NET 10 customers when your case took place?
~DRim: Yes I can. It was evening, on novembre 13º.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~DRim a list of common NET 10 problems)
~DRim: "Update account information" was why I was trying to call.
~DRim's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DRim: I have been trying to get my phone fixed for ** days and it still will not call international number. Have made * calls to the support number and get different agent each time and start all over explaining the problem. Each call took at least an hour and all they did was escalate to tech and said it would be fixed in ** - **hrs. Never happened! This Net ** is an absolute joke for a communication service. Would love to call a customer service rep but cannot find a number
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~DRim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DRim: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~DRim: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~DRim: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per NET 10 sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~DRim taken from his NET 10 customer service problem that occurred on novembre 13º, 2017.