Mitsubishi Motors: Poor treatment at a Mitsubishi dealership
Una recensione del cliente Mitsubishi Motors da parte dell'utente GetHuman GetHuman-beaverke da dicembre 7º, 2017
Informazioni sul caso di GetHuman-beaverke
GetHuman:GetHuman-beaverke - puoi dire ai nostri altri Mitsubishi Motors clienti quando si è verificato il tuo caso?
GetHuman-beaverke:Sure. Era afternoon, il dicembre 3º.
GetHuman:Hai raggiunto Mitsubishi Motors e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Mitsubishi Motors descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-beaverke un elenco di Mitsubishi Motors problemi comuni)
GetHuman-beaverke:"Returns" era il motivo per cui stavo provando to call.
Recensione di GetHuman-beaverke sul servizio clienti di Mitsubishi Motors
GetHuman:Quindi come riassumeresti la tua esperienza per la Mitsubishi Motors community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-beaverke:Poor treatment at a Mitsubishi dealership
GetHuman:Puoi dirci un po 'di più da quello che è successo su 12/03/17?
GetHuman-beaverke:I had a terrible transaction with Boardman Mitsubishi owner Jerry Sandford in Boardman, Ohio and it's still unresolved.**I did receive a call from their PR*internet manager Erin Waldron. Ms. Waldron was apologetic and said that she had rectified the situation with the salesman's rude behavior (see below). Ms. Waldron CONCURRED with my assessment that Mr. Sandford's dealership and I had agreed to the $**,*** price I had offered for a used **** Honda Fit. She asked what could be done to address my unhappiness. I told Ms. Waldron that I simply wanted a refund of $*** of the additional $*** I had paid (at my request, the dealership had put two new front tires on the car I bought, since the ones it had were completely bald and unsafe). She took this request to Mr. Sandford, who flatly refused, and who offered instead that I could**a) return the car for a full refund (another **-minute roundtrip drive and taking yet another day off work with a second person, since I would need a ride home) or*b) get a free oil change.**I told Ms. Waldron that this was unsatisfactory and that Mr. Sandford was taking the short-term view, since I was clearly an unsatisfied, vocal and articulate customer. I said I thought he should take the long-term view and honor my original offer because it was the right thing to do. She apologetically said that this was impossible.**I wanted to let you know how poorly this particular Mitsubishi dealership is treating a paying customer. Many thanks for taking the time to read this.**Catherine S. Vodrey******@***.com or ***-***-**** *** * ***Dear Mr. Sandford:**I am e-mailing you regarding the **** used Honda Fit I bought this afternoon at Boardman Mitsubishi. While I am very happy with the car itself, I have to say that I was disturbed with the way the transaction transpired. You can see from the e-mail exchange I had below with both Julie and Krissy why I felt that my $**,*** offer had been accepted. It wasn't til Krissy e-mailed me this morning ** minutes after I had left East Liverpool to drive to your dealership that there was any doubt cast in my mind (and please note that I didn't get her e-mail until I had already made the **-minute drive to the dealership).**I couldn't possibly have been clearer with both Julie and Krissy Patton that I wasn't interested in making a **-minute roundtrip drive to Boardman -- accompanied by my sister, with both of us taking time off work -- unless I felt my $**,*** offer had been settled. *I can provide the remainder of the e-mail . . . but this form won't let me in the space allotted.*
GetHuman:Quantificiamo la tua esperienza contattando Mitsubishi Motors. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Mitsubishi Motors?
GetHuman-beaverke:Darei loro un five su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-beaverke:Darei loro un five su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Mitsubishi Motors di affrontare il problema in modo rapido ed efficace?
GetHuman-beaverke:Per questo direi five su cinque.
GetHuman:E infine, qualche consiglio per gli altri Mitsubishi Motors clienti?
GetHuman-beaverke:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Mitsubishi Motors sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-beaverke tratte dal suo Mitsubishi Motors problema con il servizio clienti che si è verificato il dicembre 3º, 2017.