Microsoft - Tech Support: Ordered a Surface during Black Friday. Item ca...

Una recensione del cliente Microsoft - Tech Support da parte dell'utente GetHuman ~unhappy customer da novembre 20º, 2017

Background on ~unhappy customer's case

GetHuman: ~unhappy customer - can you tell our other Microsoft - Tech Support customers when your case took place?
~unhappy customer: Yup. It was evening, on novembre 14º.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
~unhappy customer: I used the 877-696-7786 number I found for on the GetHuman Microsoft - Tech Support customer phone number page I was on: Microsoft - Tech Support Customer Service Phone Number
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common Microsoft - Tech Support problems)
~unhappy customer: "Update Account Information" was why I was trying to call.

~unhappy customer's review of Microsoft - Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: Ordered a Surface during Black Friday. Item came and only worked for * days. Sent it and the charger back. * wks later got a new tablet but no charger! * wks later I finally got the charger. Since then I decided i just wanted a return. it has taken over a wk to process this return. they claim they sent return lables and they did not. I have spent hours on hold and on the phone with them!! sick of it! just want my money back
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~unhappy customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a three out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~unhappy customer: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Microsoft - Tech Support sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his Microsoft - Tech Support customer service problem that occurred on novembre 14º, 2017.

Microsoft - Tech Support

2.20 of 5 stars | 301 reviews

~unhappy customer's Microsoft - Tech Support Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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