Metro PCS: instead of feeling like you wanted to help me a...
Una recensione del cliente Metro PCS da parte dell'utente GetHuman ~Timothy C. Travis da novembre 27º, 2017
Background on ~Timothy C. Travis's case
GetHuman: ~Timothy C. Travis - can you tell our other Metro PCS customers when your case took place?
~Timothy C. Travis: Yes. It was morning, on novembre 23º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Timothy C. Travis a list of common Metro PCS problems)
~Timothy C. Travis: "Billing" was why I was trying to call.
~Timothy C. Travis's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Timothy C. Travis: instead of feeling like you wanted to help me and take care of my problem, all I got was the exact opposite. That was both in the mnain office as well as on the phone. I have been with Metro since its inception. I have never been treated in such a manner. As a result of my recent bad service, I have begun my search for a new company.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Timothy C. Travis: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Timothy C. Travis: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Timothy C. Travis: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Timothy C. Travis: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Timothy C. Travis taken from his Metro PCS customer service problem that occurred on novembre 23º, 2017.