MassHealth - Member Services: Extremely unprofessional. Custmer Service reps...

Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~Liz M da novembre 27º, 2017

Background on ~Liz M's case

GetHuman: ~Liz M - can you tell our other MassHealth - Member Services customers when your case took place?
~Liz M: Sure. It was afternoon, on novembre 21º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
~Liz M: I used the 800-841-2900 number I found for on the GetHuman MassHealth - Member Services customer phone number page I was on: MassHealth - Member Services Customer Service Phone Number
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Liz M a list of common MassHealth - Member Services problems)
~Liz M: "Renew coverage" was why I was trying to call.

~Liz M's review of MassHealth - Member Services customer service

GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Liz M: Extremely unprofessional. Custmer Service reps unknowldgeable. Kept gttign transfreered to ffrent departments and still no help.
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~Liz M: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Liz M: I'd give them a three out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~Liz M: For that I would say four out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~Liz M: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Liz M taken from his MassHealth - Member Services customer service problem that occurred on novembre 21º, 2017.

MassHealth - Member Services

1.35 of 5 stars | 115 reviews

~Liz M's MassHealth - Member Services Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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